- 01What business tasks are suitable for AI automation?
- Good candidates are repeated tasks with clear inputs, a defined useful output, enough representative examples, and a practical review process. High-impact decisions, unclear source material, or tasks requiring guaranteed correctness need stronger controls or a different approach.
- 02Do we need an AI solution for every automation project?
- No. Rules-based automation is often more reliable and easier to maintain. The suitability review compares AI with simpler software before a technical direction is agreed.
- 03Can an assistant answer from our own documents?
- Yes, when the documents can be prepared, permissioned, and kept current. The design should show source references, limit unsupported answers, and make ownership of the content clear.
- 04How do you test an AI feature?
- We define representative tasks, expected qualities, unacceptable failures, and review criteria. Testing includes normal examples, ambiguous requests, missing information, adversarial input, and the situations where the feature should decline or defer to a person.
- 05Will people remain involved in the workflow?
- Yes, where the task or consequence requires it. The project defines which output is reviewed, who reviews it, and what happens when the system is uncertain or unavailable.